KDK Co., Ltd. (“we”, “our” or the “Company”) operates KDEEK.com (the “Site”). This policy describes how we handle personal information when people visit the Site, create an account, place an order or contact us by email.
1. Personal information we collect
We may collect names, postal and shipping addresses, telephone numbers, email addresses, order information and transaction history as needed to process orders and provide our services. We also receive information sent to us in email inquiries.
2. Why we use personal information
- To process, fulfill and ship orders, provide products and handle after-sales service.
- To answer inquiries and provide customer support.
- To inform customers about new products, services or promotions, subject to applicable rules and preferences.
- To analyze traffic and improve the Site and its services.
- To prevent fraud, protect security and comply with legal obligations.
3. Disclosure to third parties
We do not disclose personal information to third parties without consent except where permitted or required by law, including the protection of life, health or property; certain public-health or child-welfare purposes; and lawful cooperation with public authorities. We use necessary service providers as described below.
4. Service providers
We may entrust appropriate providers with the data necessary for fulfilling orders and operating our services, including shipping companies and payment processors. We take reasonable steps to supervise providers as required by applicable law.
5. Cookies and analytics
The Site uses cookies and analytics tools, including Google Analytics, for site functionality, statistics and service improvement. Cookie and online identifiers may constitute personal data. You can manage cookies using your browser settings. Where required by law, consent is needed before optional analytics cookies are used.
6. Access, correction and deletion requests
You may contact us to request access to, correction of, addition to, deletion of or restriction of personal information. We will verify the requester’s identity where appropriate and handle requests as required by applicable law.
7. Retention and email logs
We retain information for order processing, payments, shipping, support and compliance with applicable legal duties. When information is no longer required, it is deleted or anonymized as appropriate, except for records that must be kept by law. For email troubleshooting, we may retain email delivery logs that contain recipient addresses, subjects and message content, with appropriate safeguards.
8. Changes to this policy
We may revise this policy when our business or applicable rules change. Revised terms will be posted on the Site as appropriate.
9. Contact
KDK Co., Ltd. / KDEEK.com
Privacy inquiries: info@kdk.ne.jp
International orders and additional privacy rights
KDK Co., Ltd. is based in Japan. Personal information provided by international customers is processed in Japan and may be shared with shipping, payment, hosting and security providers as necessary. Retention depends on the purpose and applicable record-keeping requirements.
Where the GDPR applies, processing may be based on contractual necessity (orders), legal obligations (record keeping), legitimate interests (fraud prevention and security) or consent when required (for example, certain marketing or analytics). You may have rights to data portability, objection, restriction of processing and withdrawal of consent, and to lodge a complaint with a supervisory authority. You can submit privacy requests to info@kdk.ne.jp.