KDEEK.com — Seller Information (English translation of the Japanese disclosure under the Act on Specified Commercial Transactions).
Seller and operator
KDK Co., Ltd. (KDK株式会社)
Brand: KDEEK.com
Responsible representative: 葛西 弘章
Address: Atsubetsu Nishi 3-5-1-34, Atsubetsu-ku, Sapporo, Hokkaido 004-0063, Japan.
Contact
Email: info@kdk.ne.jp
We do not accept orders or provide customer support by telephone. Please contact us by email.
Prices
The product price charged is the price shown on the product page and at checkout. Prices shown for domestic sales include applicable Japanese consumption tax. International orders may be subject to different tax treatment. Import duties, import taxes and local fees may be charged separately by the destination country.
Additional charges
- Shipping within Japan: JPY 1,500 (including tax) per order.
- International shipping: varies according to destination and the total weight of the ordered items. The quoted international shipping charge includes a JPY 500 packing and handling fee; it is not added again at checkout.
- Overseas shipping is limited to a total shipping-calculation weight of 5 kg per order.
- Shipping to the United States, including U.S. territories, is currently unavailable. Available destinations and exact shipping costs must be checked at checkout.
- Shipping to an otherwise supported country or region may be suspended due to carrier availability, import or export restrictions, customs, emergencies or other circumstances. If we cannot ship after an order is placed, we will contact you about alternatives or refunds.
- Customs duties, import taxes and other charges in the destination country may apply and are not necessarily included in the order total.
- Bank transfer fees are the customer’s responsibility. Cryptocurrency network (gas) fees may apply.
Payment methods
- Bank transfer (advance payment).
- Cryptocurrency payment through NOWPayments (including supported currencies such as USDT).
- Orders are prepaid. Cash on delivery and post-payment are not available. The payment choices actually offered are shown at checkout.
Payment deadlines
- Bank transfer: in principle, within three days after order confirmation. Bank transfer fees are paid by the customer. If the information supplied does not allow an international transfer, contact info@kdk.ne.jp before attempting payment.
- NOWPayments: payment must be completed within the time stated on the payment screen.
Shipping and delivery
- Pre-ordered products are shipped in sequence after payment has been confirmed, in accordance with the dispatch estimate displayed on each product page.
- The pre-order window and planned dispatch period are displayed in the pre-order section near the top of the product page. Available quantity and stock levels may not be displayed.
- We will inform purchasers if production, materials procurement or delivery conditions require a change in the planned dispatch period.
Returns, exchanges and cancellation
Regular products
- Cancellation, return or exchange due to a change of mind after shipment is not accepted unless mandatory applicable consumer law provides otherwise.
- If an item is damaged, defective or different from the order, please notify us within seven days of receipt. We will inspect the issue and arrange repair or exchange at our expense where appropriate.
Pre-ordered products
- Changes or cancellations after an order has been confirmed depend on whether manufacturing has commenced and on the specific product conditions. Please check the product page before placing an order.
- If we cannot supply the ordered goods for reasons attributable to us, we will provide refunds or other remedies as required by applicable law.
- If an item arrives defective or damaged, please contact us preferably within seven days after delivery. We will assess the issue and arrange appropriate repair, exchange or refund consistent with applicable law.
Mandatory consumer rights under applicable law, including non-waivable rights in destination countries, are not restricted by the statements above.
Statutory withdrawal rights and international returns
In some destinations, including the European Union, eligible consumers may have a statutory right to withdraw from an online purchase, generally within 14 days of receiving the goods. Legal exceptions can apply, for example to goods made to the individual customer’s specifications or clearly personalized. Ordering a standard product in advance does not by itself establish an exception. To exercise an applicable right, contact info@kdk.ne.jp within the statutory period.
If goods are defective, damaged or incorrectly supplied, KDEEK will cover necessary return shipping where required by law or our stated policy. For other lawful returns, return shipping costs depend on the applicable law and any pre-contract information provided. Contact us for return instructions before shipping an item internationally.