Pre-orders and orders
Why does KDEEK offer pre-orders?
KDEEK OBJECTS are stainless-steel interior pieces finished by skilled metalworkers. Rather than mass-producing stock, we plan each production run to maintain quality and care. See our Pre-order Information page.
Is the number of pre-orders limited?
Yes. We set a limit according to production capacity for each product. The pre-order window is displayed near the top of its product page. If capacity is reached, reservations may close early. Available quantities and stock counts are not shown.
When will my order ship?
Please check the estimated dispatch period on the product page. We plan manufacture and shipment for confirmed, paid orders. We will notify customers if the schedule changes.
Do you ship internationally?
We offer shipping to selected countries and regions. Charges vary by destination and total item weight, and include a JPY 500 packaging fee that is not charged again separately. International shipments are subject to a maximum shipping-calculation weight of 5 kg per order. Customs duties or import taxes may apply. Domestic shipping within Japan is JPY 1,500 per order, including tax. We do not currently ship to the United States or its territories. Final availability and rates appear at checkout.
Which countries are eligible for delivery? Can shipping be suspended?
Enter the destination at checkout to view the currently supported locations and delivery fees. Carrier changes, legal or customs restrictions, disasters and other circumstances may temporarily prevent delivery. If shipping becomes impossible after an order is placed, we will contact you about possible alternatives or refunds.
Payment
What payment methods are accepted?
Prepayment is available by bank transfer or supported NOWPayments cryptocurrency methods such as USDT. The checkout page shows the methods that are currently available. Cash on delivery and post-payment are not accepted.
When must I pay by bank transfer?
Please complete bank transfer in principle within three days after order confirmation. Bank transfer fees are paid by the customer. If your bank cannot make an international transfer using the supplied details, contact info@kdk.ne.jp before attempting payment.
When is a NOWPayments payment confirmed?
Complete payment within the time shown on the payment screen. The order is confirmed after the transaction and receipt of funds have been verified. Supported currencies, networks and fees are displayed by the payment provider.
Cancellation and product issues
Can I cancel a pre-order?
Cancellation after production has begun may be restricted for made-to-order goods, depending on product conditions. Read the individual product page and seller information before ordering. If we cannot manufacture or fulfill an order, we will contact the customer about a refund or other remedy. Mandatory legal cancellation rights remain applicable.
What if my product is damaged or defective?
Please contact us preferably within seven days after delivery. Once we have reviewed the issue, we will arrange appropriate repair, exchange or refund consistent with applicable law and our policies.
About KDEEK
What is KDEEK.com?
KDEEK.com is a brand operated by KDK Co., Ltd., a company experienced in precision sheet-metal fabrication. The brand creates stainless-steel design objects, including candle holders and flower vases.
Contact
Email: info@kdk.ne.jp